Konko — All Clients Overview

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Stage:
Health:
73 clients
#↕ Client Name↕ Current Status↕ Account Health↕ Sign-up Date↕ Kick-off Date↕ Live Date↕ Deactivated Date↕ Days Kick-off → Live↕ Days Live → Deactivated↕
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Days speed: Fast = under 30 days  |  Medium = 30–75 days  |  Slow = over 75 days  |  ✦ = sign-up used as kick-off proxy

🚀 Launch Radar — Active Pipeline
Clients currently in onboarding · Account Health: Healthy · Not yet live · Sorted by days in pipeline (longest first)
Health:
#↕ Client Name↕ Current Status↕ Account Health↕ Sign-up Date↕ Kick-off Date↕ Days in Pipeline↕ Tentative Launch KO → Target Notes
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Days in pipeline = days from sign-up to today. Color: ≥ 90d · 30–89d · < 30d

How to read this table: Each row is a sign-up cohort. Avg days = kick-off → live (sign-up date used when no kick-off recorded). Conversion % = share of that month's sign-ups that went live. Use the filter to see healthy clients only. Click any row to expand and see the individual clients.
Overall Conversion Rate
42.9%
30 of 70 clients went live
Avg Days Kick-off → Live
69.5d
across clients who went live
Best Conversion Month
Feb '25
100% of that cohort went live
Avg Kick-off → Live
35.3d
signed up in last 90 days · who went live
Healthy in Pipeline ▾ click
7
of 22 total healthy · not yet live
Show:
70 clients
Sign-up Month Total Clients Went Live Avg Days Kick-off → Live Conversion Rate Visual
▾Feb 2025 11 165d 100%
1/1
▾Mar 2025 11 113d 100%
1/1
▾Apr 2025 11 70d 100%
1/1
▾May 2025 42 141d 50%
2/4
▾Jun 2025 11 100d 100%
1/1
▾Jul 2025 53 25.7d 60%
3/5
▾Aug 2025 93 119.7d 33.3%
3/9
▾Sep 2025 42 35d 50%
2/4
▾Oct 2025 126 42.5d 50%
6/12
▾Nov 2025 124 87.3d 33.3%
4/12
▾Dec 2025 73 46d 42.9%
3/7
▾Jan 2026 11 68d 100%
1/1
▾Feb 2026 * 42 19d 50%
2/4
▾Mar 2026 * 80 — 0%
0/8

* Mar–Apr 2026 cohorts are very recent — low conversion expected.  ▾ Click any row to see which clients signed up and who went live.

Clients Paused: All clients with Paused, Churned, or Out of Business account health. Their current pipeline stage shows where they stopped progressing. Days in pipeline = sign-up → deactivated (or today if still active).
Paused
34
on hold
Churned
7
cancelled
Out of Business
2
closed
Health:
43 clients
Clients stuck by funnel stage
Signed Up
12
Kick-off Call
4
AKB Build
3
Testing - Client
8
Agent Ready Go Live
4
Deactivated
12
#Client NameAccount Health Stuck at StageSign-up Date Kick-off DateDays in PipelineNotes
1 SKN Paused Signed Up May 19, 2025May 19, 2025 318d
2 Fibroclinic Paused Signed Up May 20, 2025May 20, 2025 317d
3 I Larios Clinic Paused Signed Up Jul 17, 2025Jul 17, 2025 259d
4 Centro Médico San Joaquín Paused Agent Ready Go Live Jul 31, 2025Jul 31, 2025 245d
5 Clínica Nuestra Señora (Dr Ruiz) Churned Deactivated Jun 04, 2025Jun 04, 2025 237d → deact.
6 Comarca Medical Churned Deactivated Jul 30, 2025Jul 30, 2025 236d → deact.
7 World Medic’s Clínica de Heridas (IPS) Paused AKB Build Aug 15, 2025Aug 16, 2025 230d
8 Francisco Antonio Vicent Pacheco Paused AKB Build Aug 17, 2025Aug 21, 2025 228d
9 Dental Avenue CR Churned Deactivated Jul 01, 2025Jul 01, 2025 227d → deact.
10 Laboratorios Martínez Paused Agent Ready Go Live Aug 27, 2025Aug 27, 2025 218d
11 Medical Studio (Isaac Castrillo) Paused Agent Ready Go Live Sep 05, 2025Sep 05, 2025 209d
12 STATE OF THE ART (Brenes Leñero) Churned Deactivated Jul 25, 2025Jul 25, 2025 190d → deact.
13 Skora Clinic Paused Agent Ready Go Live Oct 06, 2025Oct 06, 2025 178d
14 Her Care Out of Business Testing - Client Oct 16, 2025Oct 16, 2025 168d
15 Lotto Belleza COL Paused Signed Up Oct 17, 2025Oct 17, 2025 167d
16 Perteneser Paused Testing - Client Oct 31, 2025Nov 07, 2025 153d
17 Maria Fernanda Herrera Rivillas Paused Deactivated Aug 16, 2025Aug 21, 2025 146d → deact.
18 Leben Churned Deactivated Oct 31, 2025Nov 03, 2025 143d → deact.
19 Cosmedical Paused Signed Up Nov 17, 2025Nov 17, 2025 136d
20 Cristo Centro Médico (Dr. Flores) Paused Kick-off Call Nov 18, 2025Dec 13, 2025 135d
21 Dermalaser Paused Signed Up Nov 18, 2025Nov 18, 2025 135d
22 Azul Fertility Experts Paused Testing - Client Nov 27, 2025Nov 27, 2025 126d
23 Isela Aboytes R Paused Signed Up Dec 09, 2025Dec 09, 2025 114d
24 Ginecologia Cristina Higuera Paused Signed Up Dec 13, 2025Dec 13, 2025 110d
25 Karla Miller (TBD) Paused Signed Up Dec 15, 2025Dec 15, 2025 108d
26 Ocean Clinic Paused Testing - Client Aug 16, 2025Aug 22, 2025 94d → deact.
27 Audiologia Integral Paused AKB Build Aug 17, 2025Aug 21, 2025 92d → deact.
28 Medicina Estética y Regenerativa Dr. Castro Martínez Paused Deactivated Oct 15, 2025Oct 15, 2025 89d → deact.
29 Eucalipto Paused Testing - Client Aug 25, 2025Aug 27, 2025 85d → deact.
30 Renacer Churned Deactivated Nov 26, 2025Nov 26, 2025 73d → deact.
31 UMIFEM Churned Deactivated Oct 27, 2025Oct 27, 2025 51d → deact.
32 Internacional Beauty Rejuvenation Paused Signed Up Feb 12, 2026Feb 12, 2026 49d
33 Dra María Gimena Mejía Paused Testing - Client Feb 15, 2026Feb 14, 2026 46d
34 RENOBODY MED SPA Paused Testing - Client Oct 17, 2025Oct 17, 2025 31d → deact.
35 Sensus Depilación y Spa Paused Signed Up Mar 13, 2026Mar 18, 2026 20d
36 Endogastro Paused Deactivated Sep 03, 2025Sep 03, 2025 19d → deact.
37 Karen Quiros Barboza Paused Kick-off Call Nov 17, 2025Dec 13, 2025 0d → deact.
38 Nataly Bahamon Arenas Paused Kick-off Call Nov 17, 2025Dec 13, 2025 0d → deact.
39 Renee BAUMGARTEN Paused Kick-off Call Nov 17, 2025Dec 13, 2025 0d → deact.
40 Dr. Alvaro Apéstegui Gurdian Out of Business Deactivated Sep 22, 2025Sep 22, 2025 0d → deact.
41 Imágenes Médicas Catedral Paused Deactivated Oct 13, 2025Oct 13, 2025 0d → deact.
42 AUDIVEL SAS Paused Testing - Client Nov 18, 2025Nov 18, 2025 -1d → deact.
43 Oh harmony Paused Signed Up Dec 13, 2025Dec 13, 2025 -26d → deact.
Health Pulse: Weekly health scores (0–10) for all active clients, based on the Health Assessment. Portfolio average and individual trends from Feb–Mar 2026. Scores below 5 are at risk.
Avg Portfolio Score This Week (Apr 13)
7.78
out of 10 · 17 clients assessed
Improving ▾ click
6
score higher than first week
Declining ▾ click
6
score lower than first week
At Risk (score < 5) ▾ click
9
need attention
Portfolio avg health score — week by week
#Client NameLatest Score Trend (last 30d)Δ Since First Assessment Weekly Sparkline
1 Nova Clinic by Ana Navarro
10
↑↑ Healthier —
2 Clinica Vallejo
10
↑↑ Healthier —
3 Urología Avanzada Dr. Mario González
9.83
↑↑ Healthier —
4 Laboratorios Mendez
9.5
↑↑ Healthier +0.17
5 Neuromas
9.5
↑↑ Healthier +1.33
6 Instituto Enfermedades Oculares
9.5
↑↑ Healthier +3.17
7 Clínica Integral San Rafael (Juan Madrigal)
9.33
↑↑ Healthier —
8 CMSJ - TeraMedic
8.83
↑ Slightly Healthier +1
9 Ética Oral
8.67
→ Same —
10 Salud Creo
7.5
→ Same —
11 Jackson’s Memorial
7.42
↑ Slightly Healthier +0.5
12 Bioestética Dental (Dr Benjamin Uribe)
6.67
↓ Slightly Worse -1.66
13 Maria Margarita Arregóces Dermatóloga
5.75
↓↓ Worse -3.92
14 Endogastro
5
→ Same —
15 Almo Clinic
4.92
↑ Slightly Healthier +0.5
16 Power Spine Providencia⁠
4.17
↓ Slightly Worse -1.66
17 Dr Camilo Comba
4.03
↑ Slightly Healthier —
18 Renacer
3.67
↓↓ Worse —
19 Clínica Nuestra Señora
3.25
↓↓ Worse —
20 UMIFEM
2.92
→ Same —
21 Dental Avenue CR
2.53
→ Same —
22 Clínica Vargas Scott
2.31
→ Same -0.66
23 Tabush Dermatología
2.17
↓ Slightly Worse -0.66
24 Leben
0.83
↓↓ Worse -0.17
25 Comarca Medical
0.83
→ Same —
How to read this table: Each row is a sign-up cohort. Only clients who went live are counted. Deactivated = all clients with Deactivated status, including those who never went live. Retention rate = (went live − deactivated with live date) ÷ went live. Click any row to see the individual clients.
Overall Retention Rate
60%
18 of 30 live clients retained
Total Deactivated ▾ click
12
click to see details
out of 30 who went live
Avg Days Live → Deactivated
94.8d
across all deactivated clients
Best Retention Month
May '25
100% retained (2 clients)
Sign-up Month Went Live Deactivated Avg Days Live → Deactivated Retention Rate Visual
▾Feb 2025 1 0 — 100%
1/1
▾Mar 2025 1 0 — 100%
1/1
▾Apr 2025 1 0 — 100%
1/1
▾May 2025 2 0 — 100%
2/2
▾Jun 2025 1 1 136d 0%
0/1
▾Jul 2025 3 3 192d 0%
0/3
▾Aug 2025 3 1 59d 66.7%
2/3
▾Sep 2025 2 1 17d 50%
1/2
▾Oct 2025 6 3 48d 50%
3/6
▾Nov 2025 4 1 16d 75%
3/4
▾Dec 2025 3 0 — 100%
3/3
▾Jan 2026 1 0 — 100%
1/1
▾Feb 2026 2 0 — 100%
2/2

Recent months have fewer churned clients simply because those clients haven't had as much time to churn yet.

Post-Launch NPS: Survey sent to clients after going live. NPS = % Promoters (9–10) minus % Detractors (0–6). Ease of implementation and team support rated 0–5.
NPS Score
-12
8 responses · industry avg ~30
Promoters (9–10) ▾ click
3
38% of respondents
Passives (7–8) ▾ click
1
13% of respondents
Detractors (0–6) ▾ click
4
50% of respondents
Avg NPS Score
7.5
Ease 3.8/5 · Support 4.8/5
NPS distribution
Click a segment to see clients
Score distribution (0–10)
Click a bar to see clients with that score
NPS trend by month
Click a point to see respondents · Small n — interpret with caution
#RespondentClinicRole NPS (0–10)Ease (0–5)Support (0–5) Comments
1 Maria Margarita Arregocés Castillo
1/20/2026
 Margarita Arregocés Dermatóloga Dueño (a) de la clínica y doctor (a) 10 Promoter ●●●●○ ●●●●● Kora se ha ajustado a mis necesidades.
2 Sandra Johana pulido leon
3/5/2026
 Ética Oral Coordinador (a) de pacientes 10 Promoter ●●●●● ●●●●● La amabilidad, paciencia, claridad con la que explican.
3 Nicolas maldonado
3/5/2026
 Ética Oral Marketing 9 Promoter ●●●●● ●●●●● Buena atención al cliente, Antonia muy diligente y atenta todo el tiempo. Por el momento no… seguro durante el uso tendremos feedback.
4 Reina Guzmán Montero
2/19/2026
 Clínica Integral San Rafael Recepcionista 8 Passive ●●○○○ ●●●●● Aún estamos a prueba.
5 Beatriz Uribe
12/20/2025
 Bioestetica dental Socio y manager administrativo 6 Detractor ●●○○○ ●●●○○ Aún no se ha concluido la implementación. En el momento de hacer el cambio del número whatsapp a chatwoot se perdió el 95% de los leads aprox ocasionando perdidas $$. Repito aún no se ya concluido llevamos retraso en el proceso y hay varios detalles técnicos aún por resolver por parte de Konko.
6 Rebeca Hidalgo Herrera
12/19/2025
 Centro Medico Jackson's Memorial Coordinador (a) de pacientes 6 Detractor ●●●●○ ●●●●● Puede ser tieso con sus funciones y confundir a los pacientes con sus respuestas.
7 Catalina Piraquive
3/25/2026
 CREO SAS Dueño (a) de la clínica y doctor (a) 6 Detractor ●●●●○ ●●●●● Aún le falta entrenamiento y ha perdido pacientes posibles de agendamiento. Creo que el 20% de respuesta de Kora aún no se logra. Sería muy bueno lograr un entrenamiento pronto.
8 Jessica Bolaños C
1/30/2026
 INEO Coordinador (a) de pacientes 5 Detractor ●●●●○ ●●●●● Tanta pregunta que se le realiza al paciente para poder agendar una cita.